Cancellation & Refund Policy

Notice: This document is currently pending formal legal review prior to production launch.

1. General Policy

Redsite Technologies maintains a clear, predictable standard for all digital goods and service engagements:

“No refunds, but if we can’t fix the issue within 7 working days, we’ll refund.”

This policy applies without exception across our digital software tools, downloadable licenses, and milestone-based software engineering contracts.

---

2. Free Web Tools & Utilities

All browser tools and utilities hosted on our website and subdomains (such as JSON Formatter & Validator, Linkmark, and PDF Password Remover) are provided completely free of charge. No payment details, credit cards, or subscription commitments are ever required.

---

3. Custom Engineering & QA Services

For custom development, testing, and consulting services:

1. Work is scoped and executed against transparent, agreed milestones.
2. In the event a milestone deliverable does not satisfy agreed technical specifications, our team will correct the deficiency within seven (7) working days of written notification.
3. If the deliverable remains defective after the 7-day correction period, the milestone fee associated with that deliverable will be refunded or credited.
4. Completed and accepted previous milestones are non-refundable once approved and deployed.

---

4. Cancellation Policy

• Free Web Tools: Because our web tools are free and require no account or subscription, no cancellation is ever needed.
• Service Engagements: Clients may cancel unstarted future project milestones upon five (5) business days written notice to [email protected]. Any unbilled funds or prepayments for uncommenced work will be returned via the original banking channel.

---

5. Dispute Resolution & Contact

If you experience any challenge, we ask that you contact our engineering team directly so we can diagnose and rectify the situation promptly:

• Entity Name: Redsite Technologies
• Email: [email protected]
• Address: EPIP Phase 2, Whitefield, Bengaluru, India 560066
• Working Hours: Monday to Friday, response guaranteed within 24 business hours